| Fresh-food section warm, freezer still holds | Same day if food is above safe hold or climbing | Fresh-food and freezer temperatures, model tag, lower grille photo | Fan, thermistor, airflow, gasket or condenser path | sub-zero-not-cooling-diagnostic |
| Both sections warming | Same day triage when available; preserve food first | Two temperatures, alarm state, condenser access photo, recent power event | Airflow, compressor start, sealed-system evidence branch | sunnyvale-sub-zero-emergency-not-cooling |
| Service alarm or repeating code | Same day if temperatures are rising; next day if stable | Display photo before reset, model tag, symptom timeline | Door event, thermistor, fan, board or cooling fault | sub-zero-error-codes-alarms |
| Water leak or ice maker overflow | Same day when water is active; shut off water if safe | Leak location, ice bin photo, water-line access note | Valve, fill tube, drain, filter or module branch | sub-zero-ice-maker-sunnyvale |
| Frost line or condensation at door | Next day is often safe if temperatures are stable | Door photo, close-up of frost, panel reveal, model tag | Gasket, hinge, panel drag or humid air entry | sub-zero-door-gasket-seal-repair |
| Wine column drifting | Next day unless collection safety is urgent | Shelf readings, set point, door photo, recent loading note | Fan, thermistor, seal or ambient heat load | sub-zero-wine-storage-temperature |